Request Service

How can I help?

Request watch service or ask about an existing job, warranty, or privacy matter. Include your service reference if you have one.

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Start a service request

Fields marked with * are required.

What would you like? *Watch Concierge Kit (optional)Additional service fee. Kit and shipping are quoted separately; requesting a quote authorizes no charge.Name *Email *Phone (optional)Location (optional)Watch brand (required for authentication)Model / reference (required for authentication; enter unknown if needed)Your watch or message *

PhotosFor repairs: optional. For photo authentication: at least 2 images. Up to 3 JPG, PNG, or WebP photos, 5 MB each. Show the front, back, or problem area. Do not upload identification documents.

Service discount request

Before You Submit

Inspection & Estimate Agreement

Please review and accept these terms before sending your service request.

Free preliminary review

We review your description and photos at no charge.

$65 standard inspection

Confirmed before shipment and waived if you approve the repair estimate. It applies to a completed assessment if you decline repairs or repair is uneconomical or impossible. Agreed return shipping is separate.

Submitting this form does not charge you, authorize a deposit or repair, or give permission to ship. Fees and the shipping plan require confirmation before shipment. Insurance is not guaranteed by a declared value. All amounts are in U.S. dollars. Authentication is separate: $100 photographic or $300 physical, each with a documented report and separately accepted scope. The optional Watch Concierge Kit has an additional quoted service fee. See section 4 of the Service Terms & Conditions.

Accept the agreement and complete verification, then send your request. Please wait for a reply before shipping your watch.