Before I start anything, I'll walk you through what I recommend. And if the job changes along the way, I stop and call you before going further.
Watch Service & Restoration
I service mechanical, vintage, and modern watches out of Houston, Texas, serving customers across the United States and select international destinations through secure mail-in service.
Polishing a case, touching up a dial, swapping hands or a crown — none of that happens automatically. Those are calls I make with you, not for you.
When your watch comes back, it comes with a plain write-up of what I did and anything else worth knowing about it.
My workmanship is backed by a 12-month limited warranty.
About L.M. Campbell
A watch-service business built around a family name.
L.M. Campbell, LLC. is based in Houston, but the name goes back to a Campbell family jewelry and watch business in Canandaigua, New York.
L.M. Campbell was my great-grandfather. Malcolm Campbell, my grandfather, ran the shop after him. These days I try to keep that same spirit alive — understand the watch, explain the work in plain terms, and don't change more than needs changing.
Explore the L.M. Campbell family archiveThe Campbell Standard
What I try to get right on every job.
These aren't marketing promises. They're just how I want to run things.
Nothing starts without approval.
Before anything starts, you'll know what I'm recommending, roughly what it will cost, and why.
Cosmetic changes are a conversation.
If something could change how the watch looks or feels — its originality — I'd rather talk it over first than decide for you.
If something changes, I stop.
If I run into something unexpected — hidden damage, a parts problem, extra work — you'll hear from me before it shows up on the invoice.
The service should be documented.
You'll know what was done, what got replaced, and anything else I noticed about the watch while it was on my bench.
Watch Service & Restoration
Mechanical, vintage, and modern watch service.
I work on watches of many makes and models — as long as the repair is practical, the parts are out there, and it makes sense for you.
How It Works
A clear path from first photos to return shipping.
Start with the watch, not the paperwork. Send a few clear photos and describe what's going on, in your own words — that's usually enough to figure out the next step.
- 01Tell me about the watch
- 02I review the likely path
- 03You approve the scope
- 04Service, testing & return
What Comes Back With the Watch
The service should leave you with more than a watch that runs.
When the watch comes back, I want you to actually understand what happened to it. Usually that means a short service record — what I did, any parts worth mentioning, how it's running, and your warranty dates.
Service Record
- Work performed
- Parts replaced or retained
- Timing / functional observations where appropriate
- Care notes worth keeping
- Warranty date
Whenever You’re Ready
Send the watch details, what you’ve noticed, and a few good photos.
I take mail-in watches from across the United States and select international destinations through secure mail-in service. You don't need to know the technical terms — just tell me what you're seeing.
Request Service