Frequently Asked Questions
The questions I would want answered before mailing someone my watch.
If your question is not here, send it with the inquiry. I would rather answer it directly than make you guess.
What kinds of watches do you service?
The current focus is mechanical and vintage watches, along with crystal, stem, crown, and restoration-related work. I consider all makes and models where service is practical, parts can reasonably be found, and the economics make sense.
Do you work on watches that are not expensive?
Yes. Market value is only one factor. Family history and sentimental value can make a watch worth servicing even when the math would look different on paper.
Will you begin work before I approve the estimate?
No. The goal is to explain the recommended scope first. If the scope materially changes after work begins, I stop and contact you before adding work you did not approve.
Do you automatically polish vintage watches?
No. Cosmetic changes are not treated as automatic. Case shape, dial, hands, crown, crystal, finish, and originality can matter, so irreversible changes should be discussed first.
How long will service take?
Expected timing is provided with the estimate. Routine work may move predictably; vintage watches, proprietary parts, discontinued components, or unexpected wear can add time. I would rather set a realistic expectation after review than publish a generic promise that does not fit the watch.
How much does service cost?
Service is quoted after the watch has been reviewed closely enough to understand what it actually needs. If I believe the cost is approaching a point where the repair may not make economic sense, I want to tell you that before you commit.
What if parts are no longer available?
I’ll explain the limitation and the practical alternatives. Sometimes that means sourcing a compatible part, adjusting the plan, or deciding the watch is better left alone than forced into a poor repair.
Is a vintage watch waterproof after service?
Do not assume that. Older cases, crowns, crystals, and gasket systems can have limitations even after service. Water resistance should only be relied on when the watch has been specifically evaluated and tested for it.
How should I ship the watch?
Start with the service inquiry. Once the watch and approximate declared value are understood, the shipping method can be matched to the situation. The Shipping page has packing and planning guidance.
What does the 12-month warranty cover?
It covers covered service-related workmanship and reasonable adjustments directly tied to the work performed. It does not cover normal wear, accidental damage, water or moisture damage, magnetism, corrosion, contamination, or unrelated failures.
Are you affiliated with Rolex, Omega, Breitling, or other manufacturers?
No affiliation is implied by mentioning a brand. L.M. Campbell, LLC. is independent unless a specific authorization is expressly stated in writing.
How do the military, veteran, and first responder discounts work?
Mention your service status in the inquiry. Before final invoicing, I may ask for reasonable proof such as a VA card, driver’s license with veteran designation, orders, official letter, or official service email. Please do not send a copy of a military ID or CAC.